ID	EGM-FR-03	Name	Fundraising Complaints Procedure
Revision	2	Approved By	Edel Chadwick
Approved Date	01/03/2021	Review Date	2023

References & Definitions

East Galway & Midlands Cancer Support: EGM
EGM-MA-01 Master List of Policies and Procedures

East Galway & Midlands Cancer Support (We, Us, EGM, EGMCS, EG&M) is committed to dealing effectively with any complaints you may have about our service.

If we have gotten something wrong, we will apologies and where possible we will try to put things right. We also aim to learn from our mistakes and use the information we gain to improve our services.

What should you include in your complaint

Remember to state your name, address and telephone number (email if applicable) and whether you are acting on behalf of someone else

Briefly describe what your complaint is about stating relevant dates and times, if applicable

List your specific concerns starting with the most important concern

Be clear about what you are hoping to achieve (for example an apology, explanation, etc.)

State your preferred method of communication

It will assist the Director of Services if extra information and/or copies of relevant documents are attached to your complaint.

How complaints can be made
You can make a complaint in any of the ways below:

You can ask for a copy of our complaint form from the person with whom you are already in contact. Tell them that you want us to investigate your complaint.

You can get in touch with our office on 090 98 97 111 if you want to make your complaint over the phone.

You can e mail us at [email protected]

You can write a letter to us at the following address:

ATTN: Complaints
East Galway & Midlands Cancer Support,
Le Chéile, Brackernagh,
Ballinasloe,
Co. Galway H53P8H0

We aim to have complaint forms available in the office upon request.