|Rights, Responsibilities & Code of Conduct
References & Definitions
East Galway & Midlands Cancer Support: EGM
EGM-MA-01 Master List of Policies and Procedures
Support Workers Rights
- To know if, and how, they are being selected
- To be given meaningful work to do
- To know what is expected of them
- To be offered appropriate training
- To be thanked and have their voluntary contribution recognised
- To receive supervision and support
- To get something out of the work for themselves
- To know who to go to if there is a problem
- To make mistakes, and learn from them
- To be made aware of any disciplinary and grievances procedures
- To be treated fairly and not to experience discrimination
- To have safe working conditions, including insurance cover
- To be informed about, and given the opportunity to play a part in, the organisation as a whole
- To be able to say ‘No’ and to leave without feeling guilty
Therapist & Support Workers Responsibilities
- To respect the value and aims of the organisation
- To be committed
- To be reliable, and give the organisation sufficient warning if unable to turn up
- To be punctual
- To attend essential training and support sessions
- To undertake the work to a high standard
- To be honest if there are problems
- To respect confidentiality
- To leave when asked/or when they are no longer enjoying the volunteering experience
- No therapist should procure clients from the organisation for their own private practice
East Galway & Midlands Cancer Support’s Rights
- To look for certain skills and qualities in Support Workers
- To select only those who are suitable for the work
- To draw up an agreement or contact for Support Workers and Therapists
- To ask for tasks to be done in a particular way
- To ask for commitment
- To ask for reliability
- To ask for punctuality
- To deal with disciplinary and grievance matters
- To ask Support Workers or Therapists to leave if their involvement hinders the organisation in achieving its goals
East Galway & Midlands Cancer Support’s Responsibilities
- To ensure the volunteering experience is a rewarding one
- To ensure equal access and not to discriminate
- To define clear and meaningful roles for Support Workers and Therapists
- To have policies and procedures for Support Workers and Therapists
- To provide all necessary information to Support Workers and Therapists
- To be available for Support Workers
- To provide training where necessary
- To thank and value both Support Workers and Therapists
- To provide insurance cover
- To inform Support Workers and Therapists of any legal responsibilities
- To supervise and provide support
- To provide a safe working environment
We are committed to the following principles
- Being non-judgmental.
- Being aware of the changing needs of members/clients and responding accordingly.
- Being aware of one’s limitations and seeking help and support.
- Respecting the beliefs of others and resist imposing our beliefs on them.
- Remaining neutral and not promoting outside interests within the service or to members/clients.
- Ensuring that you do not give advice or answer questions when not qualified to do so.
- Being open and encouraging to members/clients to express their needs, preferences or wishes and not making hasty assumptions. Employ the principle of “Ask First”.
- Not undermining the confidence of the members/clients in the medical treatment they receive or health care professional they deal with.
- Being honorable and transparent in any financial transaction.